Quality Services Need Quality Websites: An Evaluation of Three Official World Expo Home Pages using Web Diagnostic Tools
Yuquan Shi · 2006 IEEE International Conference on Service Operations and Logistics, and Informatics · 2006
Since 1993 the World Expo has embraced the advantage of Internet technologies by providing information and services on its Web site. In order to provide quality services and information online, the World Expo must pay attention to the quality of its Web site. This paper reports the results of an evaluative study of the English home pages of the official 2005, 2008, & 2010 World Expo Web sites. Results show that all the home pages had technical problems. Significant work needs to be undertaken in improving the quality of the official 2008 & 2010 World Expo Web sites in order to provide quality information and services to their users