Giving voice to enterprise mobile applications
Chaya Bijani, Brent-Kaan White, Mark Vilrokx · 2013
Speech technology is gaining popularity and is used in a wide range of mobile applications and consumer devices. Speech-based interfaces circumvent the typing difficulties posed by soft keyboards. This paper describes the design and research of a speech-based interface for an enterprise sales application that combines speech recognition, natural language processing, and web services to drive the application. The paper further delves into the research methods applied--paper prototype testing, structured interviews, and a lab study--to gather feedback at various design stages. Finally, the paper describes how each of the three distinct research methods provided researchers with a more complete understanding of the user experience and led to a redesign.