Detecting bug duplicate reports through local references
Tomi Prifti, Sean K. Banerjee, Bojan Čukić · 2011
Background: Bug Tracking Repositories, such as Bugzilla, are designed to support fault reporting for developers, testers and users of the system. Allowing anyone to contribute finding and reporting faults has an immediate impact on software quality. However, this benefit comes with at least one side-effect. Users often file reports that describe the same fault. This increases the maintainer's triage time, but important information required to fix the fault is likely contributed by different reports.