From 0 - 60 in 4.2 seconds supporting the RESNET
Amy Magno, Tom Bohlke · 2005
Our Help Desk had traditionally supported faculty & staff but in August 2004 that all changed with a decision that the Help Desk would offer support to students in the residence halls later that month. We then expanded further, providing technical assistance to all students (including commuter students) by the end of that same fall semester. To add to this challenge, Perfigo (now called CleanAccess) was implemented in the residence halls the day before move-in weekend!This paper will address many of the challenges and pitfalls we faced and discuss what we learned in the process, including but not limited to: