Paradoxical User Acceptance of Ambient Intelligent Systems
Fabrice Forest, Philippe Mallein, Leena Arhippainen · 2013
The common way to make studies about user adoption of new technology is to test the future services with users. When conceiving new technological services, designers try to predict the way of life, when their innovation would be available. However, the society is innovating endlessly so that today's user is changing and is not the same than future user. It is easy to predict what will be technically feasible, however, what will be socially acceptable and meaningful is uncertain. Although usage studies try to understand the users of new technologies, the way people will really utilize new technologies in their everyday life appears often ingenious, surprising or even paradoxical. The purpose of this paper is to give a way to anticipate and - why not -- to encourage unpredictable uses by designing paradoxical usage systems.