Evaluating the costs and benefits of end-user development
Alistair Sutcliffe · ACM SIGSOFT Software Engineering Notes · 2005
This paper describes a cost benefit modelling approach to introducing EUD technology. Costs are incurred in configuring and learning the technology then in developing and debugging applications. These are set against the perceived and actual benefits of producing better applications that fit end user requirements. The approach is illustrated with a case study of a web Content Management System.