A tool for software development driven by customer interaction
Phani Rajendra Prasad Sajja, Banshi Dhar Chaudhary · 2010
Small IT companies contribute significantly to national economy and have special characteristic features such as limited employee and customer base and very few products with single path of evolution. They survive and grow on strong goodwill of their customers, which is due to regular interaction and support provided to them for installation, operation, maintenance, upgradation and training etc. Workflows of these companies are not process centric instead they are customer interaction centric.