On the characterization of multi-channel applications
Walter de Donato, Antonio Pescapè · 2009
We are assisting to the evolution of new generation applica-tions and services, progressively providing- through a single interface- more interactions among the users and between the users and the network. This is promoting the devel-opment of multi-channel applications (e.g. Skype, Cloud Computing Platforms, Facebook,...) that are specifically designed to easily manage different services delivered on dif-ferent channels, providing a single access point for the users. This work proposes an integrated multi-layer methodology for the analysis, characterization, and identification of multi-channel applications. A proof of its applicability is shown considering Skype as a case study.