On Determining the Relative Importance of Word Processor Functions and Deficiencies
Jonathan D. Levine, Michael S. Wogalter · Proceedings of the Human Factors and Ergonomics Society Annual Meeting · 2000
An initial group of participants identified features, functions, and problems encountered in two commonly used word-processing programs (MS Word and Corel WP). A second group of users assessed the relative importance of correcting existing problems and adding or enhancing existing features and functions. Problems and needed features were identified and believed to be important enough to Warrant the attention of software designers.