Problem Resolution During Life Cycle Maintenance: A Case Study
R. J. Kerchner, J. Bailey, M. McCarthy, R. H. Seegal, J. Warpinski, J. Wilson · Naval Engineers Journal · 1996
ABSTRACT This paper is a case study of how problem resolution can operate in the life cycle maintenance stage of a large tactical sonar system. Here, the system design agent is not the original designer, so the principles of operation, hardware and software architecture, and test tools need to be learned. To deal with this challenge, the system design agent evolved a team approach that integrates the talents of a program manager, a system engineer, a test engineer, and a software engineer to analyze fleet problems. This team has proven effective at localizing problems for repair. Lessons are drawn to further improve maintenance efficiency.