Usability Engineering: “Best of the Best” Best Practices
Robert J. Torres, Michael P. Heck, James R. Rudd, John F. Kelley · Ergonomics in Design The Quarterly of Human Factors Applications · 2009
In the first two articles of this series, we focused on key challenges and a process for approaching user-centered design (UCD). In this third article, we describe and summarize the “best of the best” best practices for UCD activities and a case study in which the best practices were leveraged. We conclude with strategic recommendations for making UCD a more effective and efficient methodology in the software engineering life cycle.