I need help!
Nicole Gridling, Alexander Meschtscherjakov, Manfred Tscheligi · 2012
Today a huge number of different driving assistance and navigation systems are available on the market. Often these systems fail to take into account the social nature and collaborative mechanism of driving. This paper presents a two-month ethnographic study of drivers and passengers, with the goal of understanding social and collaborative in-car activities while driving to inform in-car navigation design. We found that human assistance and collaborative behavior varied among different contextual situations. Above that User Experience (UX) factors such as trust and perceived safety have a main influence on the type of front-seat passenger assistance and level of collaboration. Based on these observations we present a design approach for collaborative navigation devices that can be used to inform future research and practical applications in automobile collaboration.