Overcoming Information Overload in the Enterprise: The Active Approach
Elena Paslaru Bontas Simperl, Ian Thurlow, Paul Warren, Frank Dengler, John W. Davies, Marko Grobelnik, Dunja Mladenić, Jose Manuél Gómez-Pérez, Carlos Ruíz Moreno · IEEE Internet Computing · 2010
Knowledge workers are central to an organization's success, yet their information management tools often hamper their productivity. This has major implications for businesses across the globe because their commercial advantage relies on the optimal exploitation of their own enterprise information, the huge volumes of online information, and the productivity of the required knowledge work. The Active project addresses this challenge through an integrated knowledge management workspace that reduces information overload by significantly improving the mechanisms for creating, managing, and using information. The project's approach follows three themes: sharing information through tagging, wikis, and ontologies; prioritizing information delivery by understanding users' current-task context; and leveraging informal processes that are learned from user behavior.