Software maintenance characteristics and effective management
Ned Chapin · Journal of Software Maintenance Research and Practice · 1993
Abstract This statistical study examines management effectiveness and its relation to software maintenance. The findings include that low‐level managers in software maintenance who see their organizations as well managed also see their organizations as having a constellation of software maintenance characteristics. Compared to equivalent managers in other organizations, that perception includes doing less corrective maintenance and less new development, but doing more enhancement work on systems. It includes doing software maintenance with staff having a lower average experience level, on programs which commonly are bigger. It includes a lower maintenance backlog per maintenance person. The general picture is that effective management in the organization is more associated with relatively trouble‐free systems, more often being, by choice, enhanced, rather than it is associated with meeting new and changed organizational needs by developing new systems.