Projecting demand for electronic communications in automated offices
Stephen A. Smith, Robert I. Benjamin · ACM Transactions on Information Systems · 1983
for Electronic Automated OfficesThe large projected growth in the use of office information systems over the next ten years will in turn significantly increase the demand for electronic communications in offices.Projections for this demand on a per employee basis are developed, based on assumed office automation scenarios and case-study observations of current activity levels.Implications for communications systems design are discussed.The results are also compared with observed communications traffic in an existing automated office environment.