Designing interactions for personalized and distributed services experiences
Leonardo Giusti, Moderini Claudio, Massimo Zancanaro · 2011
In this paper, we present an early design exploration of a mobile application aimed to support people in the orchestration of multiple service ecologies related to tourism activities; the design case will be used as a starting point to outline a number of theoretical considerations to inform a new conceptual framework for developing interactive systems mediating personalized and distributed service experiences.