Consumer Responsibility in the HMO Environment
Anthony J. Cebrun · Journal of Health Care for the Poor and Underserved · 1994
Successful managed care requires two-way responsibility. Providers must design health plans that market services intelligently, communicate with enrolled clients effectively, solicit frequent feedback from consumers, and are genuinely responsive to the needs of patients. Consumers are responsible for demonstrating self-care, consuming medical resources wisely, and exercising personal initiative to help make managed care work.