Project Management Maturity: an Analysis with Fuzzy Expert Systems
Helder José Celani de Souza, Valério Antônio Pamplona Salomon, Carlos Eduardo Sanches da Silva, Dimas Campos de Aguiar · Brazilian Journal of Operations & Production Management · 2012
In order to create proper conditions to make projects successful, a growing number of organizations are taking up the practice of assessing Project Management Maturity (PMM).PMM can be verified through a variety of models.This paper reports the results of a survey, which used the Kerzner Maturity model, of 101 Brazilian companies.The novel and scientific contribution of this paper is the use of a Fuzzy Expert System as a tool to deal with the model's subjectivity and to check the consistency of survey's responses.The methodological approaches of previous Project Management Maturity studies included only trivial statistical analysis and usually showed less accuracy in the final results than that of the current research.The present work innovates by introducing the use of intelligent techniques, such as Fuzzy Sets and Expert Systems, in the Project Management Maturity analysis.