An Architecture for Integrated Public Service Delivery based on Life-events
Efthimios Tambouris, Elias Spanos · Electronic Markets · 2002
One-stop government refers to the integration of public services from a citizen's - or customer of public services - point of view. In this paper, a life-oriented framework to realizing one-stop government is presented. The proposed framework consists of three layers: the front-office that includes a portal where services are provided in the concept of life events ; the back-office where core processes are performed; and the mid-office where life events are correlated with core processes. The resulting architecture enables each public authority to define authority-related life events by integrating its own public services and to provide these life events via its portal. It also enables a central authority to define life events by integrating core processes performed at different public authorities and provide these life events via a central portal.