A CONCEPT AND SERVICE BASED ANALYSIS OF COMMERCIAL AND OPEN SOURCE ENTERPRISE 2.0 TOOLS
Thomas J. K. Buchner, Florian Matthes, Christian Neubert · 2009
There is a growing market for integrated web-based tools to support team collaboration and knowledge management within enterprises. The goal of this paper is to provide a detailed analysis of their concepts and services. We examine seven Enterprise 2.0 tools in detail and derive a unifying multi-dimensional classification and evaluation framework. For each dimension we identify several technical criteria to characterize the functional capabilities of a given tool. Based on this schema we provide a detailed description of the following