PROBLEMO - problem solving and emotion awareness in spoken dialogue systems
Johannes Pittermann, Wolfgang Minker, Angela Pittermann, D. Biihler · 2007
This paper describes our approach to integrate intelligence and emotion awareness into spoken language dialogue systems. We are currently developing a system that enables the user to interact with multiple applications in a natural and user-friendly way. Here, constraints arising from one application can have a significant impact or lead to conflicts in the systems' cooperation with the user or other applications. The system detects such conflicts beforehand and communicates the constraints to the user in order to solve these conflicts in a negotiation dialogue. Such a system however is not only responsible for rapid problem solving but also for an adapted communication of information with respect to the user's emotional state. This seems particularly relevant in situations where the user undergoes cognitive stress.