User experience of intelligent buildings: a user-centred research framework
Deborah Diduca · 2005
In order to truly understand ‘user ’ experiences of intelligent buildings, a research and development framework must be developed that takes into account the discontinuities between AmI and previous technologies, as well as producing rich and detailed knowledge of the ‘user’, embedded in the historical, socio-political and cultural context of his/her life. In addition, the mechanics of ‘creative misuse ’ of technology must be better understood, in order to extrapolate from past technologies to ‘intelligent agents ’ and their use in intelligent buildings. This paper represents an initial attempt to formulate such a framework, with particular reference to understanding the distinguishing features of intelligent buildings, and how they could influence ‘user ’ needs, attitudes and behaviour.