Fuzzy Information Retrieval Techniques for Help-Seeking System
Yueh‐Min Huang, Yen Hung Kuo, Jim Min Lin, Yu Lin Jeng, Juei-Nan Chen · Advances in intelligent systems research/Advances in Intelligent Systems Research · 2006
The forum system is useful for knowledge sharing and help-seeking.However, the existed forums are having the same problem such like nobody to answer the given questions.In order to attack the problem, this study proposes a human-expert oriented forum architecture to perform efficient knowledge sharing.The system uses fuzzy information retrieval techniques to discover important discussion knowledge and actively invites human-experts who may answer the question to participate the discussion.