A Method to Classify Customer Reviews of Japanese Hotels by Support Vector Machine Using Estimation Sentence Patterns Information
Makoto Okada, Kazuhiro Takeuchi, Kiyota Hashimoto · 2014
Customer reviews are important sources of opinions of customers. The reviews contain some sentence pattern and some sort of patterns will be useful to extract the opinions of the customers easily. We propose a method to classify customer reviews using estimation expression patterns by support vector machine. We confirm an effectiveness of the proposed method by experimental results.