Reflecting Usability Engineering Goals in Interlibrary Loan User Interfaces
Megan Gaffney · Journal of Interlibrary Loan Document Delivery & Electronic Reserve · 2009
Many interlibrary loan services have an online Web presence, ranging from a page of policy information to an entire Web-based system dedicated to providing interlibrary loan services. This article summarizes key themes and works in user-centered design theory and suggests ways to apply usability engineering goals to designing interlibrary loan online interfaces.