CRM in the cloud
Ivona Petković · 2010
This work describes the main characteristics of Customer Relationship Management (CRM) and the new environment where the CRM has been in use from for several years now: Cloud Computing. In the rest of the work the specific features of cloud CRM are described, trends and predictions in its usage, a new trend in development of cloud CRM: the binding thread with social networking, weakness and selection strategy, and the first benchmarks on many of different configurations available to cloud consumers.