Decision-theoretic troubleshooting
David E. Heckerman, John S. Breese, Koos Rommelse · Communications of the ACM · 1995
You have just finished typing that big report into your word processor. It is formatted correctly and looks beautiful on the screen. You hit print, go to the printer—and nothing is there. Your try again—still nothing. The report needs to go out today. What do you do?