Designing interactions for the collective user experience
Pat Lehane · 2010
This paper introduces the theoretical background to the interaction design used to develop an assignment drop box at an Australian regional University and the subsequent pilot assessment. Tenets from the Ecological School of the Discipline of Human-Computer Interaction were used to analyse and design the human-systems integration solution to the business process issue which was compounded by user problems with the installed software. The analysis and design received positive user feedback in the pilot study and after the subsequent go live became central to Learning Management System.