CSCW and the Internet
Sara A. Bly, Susan J. Anderson · ACM SIGOIS Bulletin · 1996
This workshop provides a forum for discussing experiences and issues related to tacit knowledge [Polanyi 1967] in collaborative systems.Beginning with early CSCW systems, tacit knowledge of work practice, in terms of unspoken assumptions and exceptions, has posed difficult problems for system designers.Analyses by Ehn [1988], Grudin [t994] and others [Bullen and Bennett 1990] show that tacit knowledge continues to play a disturbingly large role in the problems most CSCW systems struggle with.Humans make excellent use of tacit knowledge.Anaphora, ellipses, unstated shared understanding are all used in the service of our collaborative relationships.But when human-human