Comparing the effectiveness of electronic diary and UX curve methods in multi-component product study
Farrukh Sahar, Jari Varsaluoma, Sari Kujala · 2014
Due to the complex nature of multi-component products, methods for their user experience (UX) evaluation are critical. In this study, we evaluated the long-term UX of a multi-component product from the sports domain. We present a comparison of two remote UX evaluation methods: a weekly filled-in electronic diary and the UX Curve method for retrospective evaluation. The cost-effectiveness of the methods was evaluated using two factors: the amount of time required by 1) the researchers in employing the methods and 2) the participants to report their experiences with the method. Also, to determine the quality of the reported experiences, their content was compared between the methods. The results show that the electronic diary was more effective in revealing the experiences related to utility, missing functionalities, technical faults, dissatisfaction, and effectiveness. However, the UX Curve method was more effective in capturing the experiences related to stimulation.