Usability testing of world wide web sites
Michael D. Levi, Frederick G. Conrad · 1997
World Wide Web (Web) site usability - for better or worse - affects millions of users on a daily basis. As the capabilities of the Web continue to expand through HTML extensions, VRML, Java, and ActiveX, site designers are becoming overwhelmed by a proliferation of viable interaction techniques. Just because a technology is possible, however, does not mean it is desirable, nor that it is being incorporated in a productive manner. Many Web sites, both those connected to the Internet and those available through an institutional intranet, have become cluttered with useless and confusing, albeit cool, new features.