Implementation Model for Integrated IT Services Suitable for Small Enterprises
Liang Weng, Baozhang Weng · 2010
The ITSM implementation within small enterprises has its own characteristics. Based on the service life-cycle concept from ITIL v3, and taking into account the characteristics of small enterprise IT services and 3rdparty ITSP operation, this paper designed an implementation model for integrated IT services. This model is further designed by tailoring the IT service management system, and integration with professional IT management facilities. And the application value of this model is demonstrated through a brief explanation of the application mode of this model.