Prediction and conversational momentum in an augmentative communication system
John L. Arnott, Alan F. Newell, Norman A. Alm · Communications of the ACM · 1992
Research in human communication has demonstrated the negative effects of silence and of slow communication rate in the listener's attitude to a speaker, even with a speaker whose physical disabilities is an obvious cause for the slow rate of communication. The CHAT prototype demonstrates that in some of the most common conversational situations, real time disclosure management using a computer-based communication system is possible, requiring only minimial control actions from a user.