Information Retrieval eXperience (IRX): Towards a Human-Centered Personalized Model of Relevance
Frans van der Sluis, Egon L. van den Broek, Betsy van Dijk · 2010
We approach Information Retrieval (IR) from a User eXperience (UX) perspective. Through introducing a model for Information Retrieval eXperience (IRX), this paper operationalizes a perspective on IR that reaches beyond topicality. Based on a document's topicality, complexity, and emotional value, a model of relevance is proposed to influence user's IRX and, consequently, the synthesis and use of the retrieved information. Additionally, methods are discussed to assess UX through interaction and feedback mechanisms. As such, the proposed multi-dimensional IRX model is highly user-dependent and determines document's relevance from a non-traditional human-centered, personalized perspective on IR.