Dealing with spam: Some observations and recommendations
Samuel P. Martin, Christopher Lueg · Proceedings of the American Society for Information Science and Technology · 2008
Abstract The email communication system is threatened by unsolicited commercial email aka spam. Spam filters help reduce the amount of spam users have to cope with but often, users have difficulties understanding how these filters actually assess messages to be spam or ham. We conducted a number of user experiments using a simulated email interface providing detailed information about spam assessments. Feedback suggests that the additional information provided by the email interface was welcome.