A systematic approach to improving quality: a framework and a field study
Andrew J. Czuchry, Carroll Hyder, Mahmoud M. Yasin, David A. Mixon · International Journal of Quality & Reliability Management · 1997
Explores the dynamic relationships involved in achieving a strategic quality orientation in a business setting. The relevant literature was revived. A methodology for implementing a strategic quality perspective was developed and tested in a field study. The methodology stresses both the technical and cultural aspects of the implementation process and provides a road map for other businesses pursuing ISO 9000 and total quality management.