Database Systems: Human Factors in Data Access
Thomas K. Landauer, Susan Dumais, Louis M. Gomez, George W. Furnas · Bell System Technical Journal · 1982
Database users make choices, form queries, and understand output. Good computer systems must accommodate the ways that humans best accomplish such tasks. Here we review relevant facts and principles from experimental studies of human information processing. We discuss known characteristics of human memory, language use, and problem solving, and suggest ways in which such knowledge can be applied to the design of systems that will render better service.