Improving Communication in Healthcare: a case study
Janaina Cintra Abib, Júnia Coutinho Anacleto · 2014
In hospital settings, where healthcare professionals are always in motion, it is important that the whole interaction and communication process be documented to avoid inconsistencies and rework, since the communication in these environments is important to healthcare professionals. The use of mobile devices in health environments is growing up and it helps the communication among healthcare professionals, they can do their professionals activities more effectively, and yet the healthcare professionals can organize and manage their personal and social activities while they are in work environment. In this work, we present a proposal for software development regarding e-Health, using concepts of natural interaction Information and Communication Technologies solutions for mobile. We analyzed the professionals' activities and communication in a certain hospital, using participatory design, to look for ways of improving their communication process. The solution presented in this paper was proposed after we observe the communication among healthcare professionals in a hospital, make scenarios and analyze some interviews and photos collected, combining them to get a more realist understanding of that routine.