ASL: a DSL for remote contact center agents
Andre Carvalho, Susana Oliveira, Sandra Fernandes, António Manuel Trigueiros da Silva Cunha · 2014
Altitude Scripting Language (ASL) is a Domain Specific Language (DSL) aimed at and using a syntax familiar to the contact center world, which in its current implementation, allows for agent scripts to be run remotely and presented within any modern web browser. This paper discusses the ASL language and interpreter as well and its most recent changes, architecture and challenges, as agents become remote and contact centers move towards the cloud paradigm.