IBM makes usability as important as functionality
Brian Shackel · The Computer Journal · 1986
Functionality has for many years been the overriding criterion in the computer industry; in no small measure this has been due to the influence of IBM. Since 1981 a major change of policy at IBM has become evident, but is still little known. This short historical note presents the evidence and describes how IBM no longer gives supreme importance to functionality but now gives equal importance to usability.