Automated monitoring of software quality
Judith A. Clapp, J. E. Sullivan · 1974
Widespread acceptance of computer systems for commercial and military applications has led to widespread dissatisfaction with the software components of these systems. Major criticisms have focused on the high cost of development and maintenance, the slippages in delivery dates, and the poor quality of software. Those of us who produce software readily admit to these complaints since we ourselves have to rely on software to help us do our job and have experienced the same problems. We are equally ready to acknowledge that the solution to these problems lies in better management of software development, but we quickly claim that software development is harder to manage than other kinds of production processes.