AUTOMATING RED TAPE: THE PERFORMATIVE VS. INFORMATIVE ROLES OF BUREAUCRATIC DOCUMENTS
Ronald Marlin Lee · Office Technology and People · 1984
Bureaucratic red tape involves communications that are not only informative, but also performative, representing the exercise of bureaucratic authority. Automation efforts, to be effective in reducing red tape, will need to include these authority aspects as design variables. A concept of bureau‐cratic software is suggested.