Designing Scenarios for Human Action
John M. Carroll · Performance Improvement Quarterly · 2008
Designed artifacts unavoidably restructure human activity. In this sense, the design of tools and environments for people to use in their work, as well as of the training and information that support this use, can be seen as the design of human activity. This conception of what it is to design things motivates alternative representations, processes. and tools for design work. This paper describes an approach to the design of computer systems and applications in which scenarios of human-system interaction are a central working design representation. This approach is illustrated by examples from the design of a multimedia information system.