A Framework for Mobile User Experiences in Theme Parks
Claus Møller Østergaard · 2013
This paper proposes a framework, which contributes to a better theoretical understanding of mobile user experience in theme parks that is not limited to (a) personal smartphones, (b) a specific theme park, or (c) specific mobile content. Thus, the paper contributes to the field of mobile user experience in theme parks within HCI. The identified aspects constituting the mobile user experience in theme parks are the environmental context, the social context, the functional context, the mobile interface, and of course the mobile content. The framework is developed based on five diverse case studies on mobile content designed for different theme parks. The empirical data is based on observations studies, shadowing, and interviews.