Service creation for the masses
Kumar V. Vemuri, John J. Stanaway · 2002
The paper looks at service creation issues, including: the need to make it easy to create and certify new services; the selection of the API; finding where the services are hosted; feature interactions; reliability, performance and quality; the need for network infrastructure to support this open service creation environment; the need to establish business arrangements with each application provider; finding how applications are made known to users; new business models.