A knowledge-based intelligent tutoring system for telephony operations support systems
Lawrence S. Lefkowitz, Robert Farrell, Illhoi Yoo · 2002
A knowledge-based intelligent tutoring system that supports the efficient development of sophisticated online training on the use of telephony operations support systems (OSSs) is presented. Among the topics discussed are the accessing of information, hands-on OSS exercises, problem solving skills, course material and course authoring.>