Soft systems approach for managing free and open source software quality
Anas Tawileh, Wendy K. Ivins, OMER F. RANA · ORCA Online Research @Cardiff (Cardiff University) · 2006
Quality in the free and open source software (F/OSS) community has been an explored area for a long while. This can be attributed to the lack of consensus about the notion of quality among different stakeholders. In this paper, we propose the use of Soft Systems Methodology as a radically different approach to software quality that could accommodate the systemic nature of the quality problem. The application of SSM was combined with UML to design and implement a supporting information system that would facilitate the integration of users' needs and expectations early in the development process.