Usability Testing: An Evaluation Process for Internet Communications
Donald E. Zimmerman, Carol A. Akerelrea · The Internet Encyclopedia · 2004
Abstract This chapter defines usability testing, reviews its foundations, suggests when to use the methods, and provides resources for further guidance. Specifically, the discussion provides an overview of usability methodologies; discusses theoretical foundations for usability testing reviews; elaborates on card sorting, heuristic (expert reviews) evaluations, and verbal protocol analyses; highlights ethical and legal considerations; elaborates on an iterative process of integrating usability testing into Web site and other communication development; and finally suggests strategies for reporting the results.