Systems Versus Users: An Analysis of the Art and/or Science of Search Negotiations
Kathleen T. Bivins · Purdue e-Pubs (Purdue University System) · 1981
Each time a user has a problem which necessitates using an information retrie~al (IR) system of any kind, each time th at happens, a negotiation of some kind must take place. This negotiation can be between the end-user and the system, between the end-user and a librarian/mediator, or between the