An experience-based approach to decision support systems
Meurig Beynon, Suwanna Rasmequan, Steve Russ · Warwick Research Archive Portal (University of Warwick) · 2000
We identify and motivate a fundamental challenge for the effective use of decision support systems (DSS) in the future: how can we substantially improve the quality of interaction, and the degree of flexible engagement and integration, between humans and computers? We propose a new approach to using computers that is experience-based and human-centred, and that offers the potential to address this challenge through the construction of computer artefacts that are based upon the concepts of observables, dependency and agency.